KENNY, WHO ARE WE MEETING TODAY? ALL RIGHT. WELL, DEVONTE, CHRISTINE, GOOD EVENING TO BOTH OF YOU. THIS IS OUR SEVENTH AND FINAL STORY. WE’RE MEETING TWO PEOPLE TONIGHT. THEY TECHNICALLY WORK FOR DIFFERENT EMERGENCY RESPONSE AGENCIES. THEY WORK IN THE SAME BUILDING IN DOWNTOWN WINSTON-SALEM ON OPPOSITE SIDES OF THE SAME WALL. BACK IN THE SPRING TIME. THEIR QUICK THINKING, CALM UNDER PRESSURE AND COOPERATION, MOST LIKELY SAVED A CO-WORKER’S LIFE. HERE’S JEREMY SMITH AND JACQUELINE NELSON. STORY. THE FORSYTH COUNTY PUBLIC AFETY CENTER IN DOWNTOWN WINSTON SALEM IS A BIG BUILDING FOR EMERGENCY SERVICES A FEW FLOORS UP, YOU’LL FIND SHIFT SUPERVISOR JEREMY SMITH ANSWERING PHONES IN THE EMERGENCY SERVICES 911 DIVISION. IF YOU NEED HELP IN FORSYTH COUNTY, THIS IS WHERE YOUR CALL GOES FIRST. MIGHT BE THE SAME CALL, BUT IT’S ALWAYS A DIFFERENT KIND OF SITUATION. SO SOME ARE MORE IN DEPTH AND SOME ARE JUST RUNNING. THE MILL CALLS THROUGH THIS DOOR ON THE OTHER SIDE OF THE WALL IS THE 911 COMMUNICATIONS SECTION, WHICH IS PART OF THE SHERIFF’S OFFICE. IF YOUR EMERGENCY MIGHT ALSO INVOLVE A CRIME, THE CALL ENDS UP HERE AND TELECOMMUNICATOR JACQUELINE NELSON MIGHT BE THE PERSON WHO TAKES IT. YOU NEVER KNOW WHAT’S GOING TO BE ON THE OTHER END OF THE PHONE WHEN YOU ANSWER IT. JEREMY AND JACQUELINE ARE USED TO WORKING TOGETHER TO MAKE SURE THE APPROPRIATE PEOPLE RESPOND TO THE RIGHT PLACE OUTSIDE OF THE BUILDING. BUT BACK IN LATE APRIL, IN THE MIDDLE OF THE NIGHT, THE EMERGENCY WAS INSIDE THE BUILDING, JUST A FEW FEET FROM HER DESK. I HAD JUST FINISHED DISPATCHING A CALL AND I HEARD MY COWORKER MAKING A LIKE A GURGLING SOUND AND I LOOKED OVER AND HE WAS SLUMPED OVER THERE AND BEGAN HAVING A SEIZURE. I WAS ACTUALLY TAKING ANOTHER ONE CALL AT THE SAME TIME, AND I NOTICED THERE WAS SOME COMMOTION IN THE BACKGROUND. HE THEN WENT QUIET. HE WAS NOT MAKING ANY SOUNDS. SO MY MANAGER OF COMMUNICATIONS, SHE HELPED US GET HIM IN THE FLOOR AND I CHECKED FOR A PULSE. THERE WAS NO PULSE. AND I IMMEDIATELY STARTED CHEST COMPRESSIONS. SO THAT’S WHEN I MADE THE DECISION TO GET UP AND GRAB THE ARM BAG AND AID TO GO OVER THERE AND HELP OUT. JACQUELINE ADMITS THAT AT THE TIME HER ONLY CPR TRAINING HAD COME FROM WATCHING TELEVISION, MOSTLY LIKE GRAY’S ANATOMY, CHICAGO FIRE COME. COME ON, ENNICE. COME ON, EVAN, TALK TO ME. EVAN, COME ON. TALK TO ME. I GUESS MY INSTINCTS JUST KIND OF KICKED IN AND I JUST DID WHAT I HAD TO DO BECAUSE OBVIOUSLY, I DIDN’T WANT HIM TO. TO DIE WHILE SHE WAS IN THE MIDST OF COMPRESSIONS, JEREMY ARRIVED TO OPEN THE ADD SLAP THE PADS ON, TOLD HER TO CONTINUE, CONTINUE DOING COMPRESSIONS AND THEN AS I WAS DOING IT, I WAS TALKING TO PRETTY MUCH EVERYBODY IN THE ROOM, KIND OF FIGURING OUT WHAT WHAT HAD HAPPENED, WHAT TRANSPIRED BETWEEN THE TIME THAT HE WENT UNRESPONSIVE TO WHERE WE’RE AT RIGHT NOW. ONCE THE AIDE FINISHED ANALYZING THE HEART RHYTHM AND DETERMINED IT WAS A SHOCKABLE HEART RHYTHM, SO I PRESSED THE BUTTON. IT CHARGED AND ONCE THE INDICATED A SHOCK, I MADE SURE EVERYBODY WAS CLEAR. WE SHOCKED HIM AND WENT IMMEDIATELY BACK INTO COMPRESSIONS. IT WASN’T IMMEDIATELY HE STARTED BREATHING, BUT IT WAS SHORTLY AFTER THAT. WHAT WAS THAT LIKE? ONCE HE STARTED BREATHING AGAIN? IT WAS A RELIEF BECAUSE THE WHOLE TIME I WAS DOING CHEST COMPRESSIONS, I THOUGHT, OH MY GOSH, HE’S DYING. LIKE LITERALLY IN FRONT OF ME. THE FRIGHTENING PART ABOUT IT IS HE ACTUALLY IMMEDIATELY STARTED REACHING FOR HIS HEADSET. I WAS LIKE, WELL, YOU DON’T NEED THAT TO SEE THE WHOLE SYSTEM TRANSPIRE RIGHT IN FRONT OF YOUR EYES. AND HE WAKE BACK UP AND START TALKING AND WAS SITTING UP AS HE WAS ROLLING OUT OF THE THE ROOM TO GO TO THE AMBULANCE. THAT WAS A PRETTY AWESOME FEELING. YOU KNOW, IT WAS PRETTY NEAT TO BE A PART OF THAT. SAMUEL LEE HAD ONLY BEEN ON THE JOB FOR TWO MONTHS WHEN HE SUFFERED CARDIAC ARREST FROM VENTRICULAR FIBRILLATION OR V-FIB, A DANGEROUS FORM OF IRREGULAR HEARTBEAT. HE SPENT A WEEK IN THE HOSPITAL AND MISSED NEARLY TWO MONTHS OF WORK. BUT HE SURVIVED AND IS HEALTHY AGAIN. THANKS TO JEREMY AND JACQUELINE. THEY MEAN A LOT AND I’VE BEEN TALKING TO THEM A LOT. IT HANGING OUT A LITTLE BIT MORE AND I GUESS YOU YOU THERE’S A SPECIAL BOND AFTER FOR SUCH AN INCIDENT AND IT’S JUST MORE APPRECIATION FOR YOU KNOW JUST PEOPLE AROUND YOU. WHEN I APPLIED FOR THIS JOB, THEY SAID IT’S GOING TO BE LIKE SECOND FAMILY AND IT’S GOING TO BE A TIGHT SQUAD BECAUSE YOU’RE GOING TO SPEND A LOT OF TIME TOGETHER. BUT NOW IT’S LIKE IT MEANS MORE SO THAN THAT. I JUST DID WHAT I WOULD HOPE SOMEBODY WOULD DO FOR ME OR A FAMILY MEMBER OF MINE IF THEY FOUND THEM IN NEED OF MEDICAL ASSISTANCE. I’M JUST GLAD TO BE THERE AND BE ABLE TO HELP AND I’M GLAD FOR THE OUTCOME. I’M REALLY GLAD FOR THE OUTCOME. I. DIDN’T THAT JUST PUT A SMILE ON YOUR FACE. ALL RIGHT. SO A COUPLE OF THINGS HAPPEN AS A RESULT OF THAT VERY CLOSE CALL. THE SHERIFF’S OFFICE NOW OFFERS CPR CLASSES FOR ALL OF ITS CIVILIAN EMPLOYEES LIKE JACQUELINE, NOT JUST ITS SWORN OFFICERS, PEOPLE WHO HAVE A GUN AND A BADGE. ALSO, THERE IS NOW AN AED ON THE SHERIFF’S OFFICE SIDE OF THAT WALL AS WELL. KENNY AND THE EVENT TONIGHT BEGINS IN JUST ABOUT HALF AN HOUR. DO WE HAVE ANY IDEA IF ANY SURPRISES ARE PLANNED FOR TONIGHT? KENNY. YES. WELL, I HOPE SO. FUNNY STORY ABOUT THE STORY THAT WE JUST AIRED. AND THERE’S A REASON THAT WE SAVED THAT ONE UNTIL THE VERY END. INITIALLY, JEREMY WAS THE ONLY HONOREE AND WHEN I CALLED HIM TO SET UP THE STORY, HE SAID, I’LL DO AN INTERVIEW WITH YOU, BUT YOU HAVE TO RECOGNIZE JACQUELINE, TOO, BECAUSE IF IT WASN’T FOR HER, I’M NOT SURE THIS STORY WOULD HAVE ENDED THE WAY THAT IT DID. LONG STORY SHORT, WE INTERVIEWED BOTH OF THEM. I REACHED OUT TO THE RED CROSS AND SAID, IS THERE ANY WAY THAT JACQUELINE CAN BE A PART OF THIS AS WELL? AND PERHAPS ALSO RECEIVE AN HONOR? SO SHE WILL BE GETTING AN AWARD TONIGHT. IN ADDITION TO JUST JEREMY, A LOT OF PEOPLE DO KNOW ABOUT THIS. THERE WERE GREAT EFFORTS MADE OVER THE LAST FEW MONTHS TO KEEP THIS A SECRET FROM JACQUELINE. WE HOPETHAT IS STILL THE CASE HERE TONIGHT. AT LEAST SHE’S ALREADY ON HER WAY AND NOT WATCHING RIGHT NOW.